Client Experience Associate (Virtual Receptionist) - Birmingham

Our mission is to help the world work Anywhere, and we’re excited to share a new opportunity to join our Client Experience team.

In this fast-paced role, you’ll be at the forefront of supporting small-medium-sized businesses, across a range of industries.

As a purpose-driven organisation, we are passionate about the power of people and the importance of creating connections. That’s why we pledge to always use real people (not bots) in customer-facing interactions.

We’re so passionate in fact, that we created our very own campaign - take a look here!

The Role

The purpose of the role is to deliver customer happiness at every interaction.

As a CX Associate, you must be based and working in the UK at all times, operating from your dedicated home workspace. In this role, you will support our clients by answering calls, responding to live chats, booking appointments, and taking messages.

As well as providing stellar service to our UK-based clients, you’ll also have the opportunity to support our clients across the US and Canada.

So, what do we look for?

First and foremost, we want people who care. We’re passionate about delivering happiness—and you should be too. Say it with a smile.

We strive for the best: the best people, providing the best service.

We’re looking for individuals who have a desire to learn and grow. We know that learning is an ongoing journey, which is why you’ll receive paid learning time every week to focus on your development.

If you’re highly motivated and have great attention to detail, you might be exactly who we’re looking for!

What’s in it for you?

• Amazing colleagues and an environment where things get done

• Pay starts at £12.30 per hour, with increases in line with National Minimum Wage (NMW) adjustments

• A fantastic training programme that equips you with the skills and knowledge you need to succeed—and helps you connect with other new starters from day one

• The freedom and comfort of working from your own home office

• Dedicated paid learning time every single week to focus on your growth

• Time to give back, with 2 paid volunteer days per year

When will you work?

• The business operates 24/7, all year round. The position requires a minimum of 32 hours per week, which must include 6 hours every Saturday.

• There is also the opportunity to work up to 40 hours per week, depending on business needs and availability.

• Your first day with us—and the start of training—will be Monday, 4th August 2025. Please note that this date is fixed and cannot be changed.

What do you need

• Your Internet Connection: Cable/Fios or high-speed DSL (no DSL Satellite, wireless, satellite, LTE/4G, MIFI, VPN, or WiFi extenders). No shared connections.

• Good Internet Speed: Minimum 10 Mbps download, 4 Mbps upload.

• Wired Connection: Ability to hardwire the computer to the internet using Ethernet cable.

• Computer Display: Supports at least 1280x800 resolution.

• Processor: 2.0 GHz or higher, excluding C+G type, Celeron, or Chromebook processors.

• Operating System: 64-bit, Windows 10 or 11; MAC (2017 or newer) running Big Sur or Monterey.

• Memory: 8GB RAM or more.

• Boot-up Time: Less than 3 minutes.

• Webcam: For training and meetings.

• Personal Phone: For 2-factor authentication.

What’s Next

Think this sounds like the perfect fit for you? Apply today!

Instead of a cover letter, we’d love you to submit a short, 2-minute introduction video so we can get to know you better (because let’s face it—cover letters are a thing of the past!).

The next stage is a short interview with our recruitment team. If you’re successful at the interview, you’ll be invited to complete some online skills testing.

If you pass the skills tests, we’ll carry out IT checks to ensure you have the right equipment and internet connection for the role. Once all checks are completed and passed, we’ll send you a conditional offer of employment.

Check out one of our CX Associates’ career progression stories here -

Applications for this position will close on Wednesday 23rd July 2025. However, we’ll be reviewing applications and progressing candidates as they apply, so we encourage you to submit your application as soon as possible. Training for successful candidates will begin on Monday, 4th August 2025. We can’t wait to hear from you!